- All Returns Subject to a 25 % restocking Fee
- Obtain RMA
- RMA form required for every return
- No RMA number will be issued 15 days from invoice
Before returning an item for exchange or credit, complete this form to obtain RMA number.
Please note: you will not be able to return any merchandise until you receive an RMA number.
Within 48 hours, excluding weekend and holidays, you will receive a response.
If shipping to vendor: customer or vendor needs to send RMA form to Cadan with carrier and shipping confirmation.
If returned to Cadan: RMA form is required.
Customer will not receive credit from Cadan without RMA form and/or shipping confirmation.
No returns after 15 days. Credit is subject to Manufacturer’s approval, packaging condition and if was a special buy terms.
RMA Process:
1. You will need to fill out our RMA form and
email it to RMA@cadan.com.
- RMA team received the Doc and applies for a Vendor RMA
- Once approved by Vendor, Cadan approves customer RMA (with digital signature) and gives customer instructions on where to return (Vendor or Cadan within 48 hours)
If shipping to vendor:customer or vendor needs to send RMA form to Cadan with carrier and shipping confirmation.
If returned to Cadan: RMA form is required for return.
Customer will not receive credit from Cadan without RMA form and/or shipping confirmation .
No returns after 15 days. Credit is subject to Manufacturer’s approval, packaging condition and if was a special buy terms.