- All Returns Subject to a 25 % restocking Fee
- No RMA number will be issued 15 days from invoice
Before returning an item for exchange or credit, please obtain an RMA (Return Merchandise Authorization) number by completing this form. Please note that you will not be able to return any merchandise until you receive an RMA number with further instructions. You will receive a response to your request from our Customer Service department within 48 hours excluding weekend and holidays.
If shipping to vendor at the request of the RMA team, the customer will need to send the form back to us with a carrier and a shipping confirmation within 48 hours. If the customer brings back to Cadan, the form is also required within 48 hours. If either the shipping confirmation or the RMA form is not included, the customer will not receive a credit from Cadan.
Credit is subject to multiple other conditions, including but not limited to: Manufacturer’s approval, packaging condition, and special buy terms.