RMA 2017-11-15T13:35:58+00:00

Request for Return Merchandise Authorization (RMA) Form

RMA Process:

    1. You will need to fill out our RMA form and email it to RMA@cadan.com.
      Click Here to download the RMA form.
    1. RMA team received the Doc and applies for a Vendor RMA
  1. Once approved by Vendor, we approve the customer RMA (with digital signature) and give the customer instructions on where to send back (Vendor or Cadan within 48 hours)

If shipping to vendor, they will need to send the form back to us with a carrier and a shipping confirmation. If they bring back to Cadan, the form is required to return so shipping has a document to receive in. If either of these are missed, the customer will not receive a credit from Cadan. No returns after 15 days. Credit is subject to Manufacturer’s approval, packaging condition and if was a special buy or not.

  • All Returns Subject to a 25 % restocking Fee
  • No RMA number will be issued 15 days from invoice

Before returning an item for exchange or credit, please obtain an RMA (Return Merchandise Authorization) number by completing this form. Please note that you will not be able to return any merchandise until you receive an RMA number with further instructions. You will receive a response to your request from our Customer Service department within 48 hours excluding weekend and holidays.

If shipping to vendor at the request of the RMA team, the customer will need to send the form back to us with a carrier and a shipping confirmation within 48 hours. If the customer brings back to Cadan, the form is also required within 48 hours. If either the shipping confirmation or the RMA form is not included, the customer will not receive a credit from Cadan.

Credit is subject to multiple other conditions, including but not limited to: Manufacturer’s approval, packaging condition, and special buy terms.