Cadan Contract Details
Service Rates
Tier 1 Associates: $115.00 per hour
PC | Accessories | Peripherals | Printers
Tier 2 Analyst: $150.00 per hour
Advanced PC | Accessories | Peripherals | Printers
Tier 3 Admin: $225.00 per hour
Network | Server | Storage | Consulting
Tier 4 Engineer: $275.00 per hour
Advanced Network | Server | Storage | Consulting
Special Projects | Architect Planning: $325.00 per hour
Tier 1 Web Developer & Design: $85.00 per hour
Tier 2 Web Developer & Design: $135.00 per hour
On-Call Support Rate: $275.00 per hour
Trip Charges May Apply
Billing Increments
Service Minimum Times
- Remote: 1/4 Hour Minimum
- Off-Site: 1 Hour Minimum
- Depot: 1 Hour Minimum
Evening/Weekend/Overnight/Holiday Service Rate Minimums
- Evening (2 Hr. Remote/3 Hr. Off-Site) – Evenings work takes place after 5:30 p.m. CST
- Weekend (2 Hr. Remote/4 Hr. Off-Site) – Weekend work takes place between 7 a.m. Saturday & 10 p.m. Sunday
- Overnight (3 Hr. Remote/4 Hr. Off-Site) – Overnight works takes place after 10 p.m. CST and ends at 7 a.m. CST
- Holiday (8 Hr. Remote/8 Hr. Off-Site)
- Trip Charges May Apply
Surcharges/On-Call Support Fees
Surcharges only apply when Services are conducted outside the scope of an Agreement. On-Call Support Fees are charged only when work must be done to support a Client outside of Cadan’s normal hours of operation as published above. All Surcharges will be summarized for the Client prior to the work being completed. For On-Call Support Fees and Rates an estimate will be supplied to the Client prior to work being scheduled or completed. In either case, confirmation to proceed by an authorized representative of the Client Company will be required before Cadan will proceed with work of this nature.
MSA Credit Terms
All managed clients must either be approved by Cadan and granted Credit Terms, or agree to put a credit card on file which has been pre-authorized for payment of our scheduled MSA billing. Information and details on Cadan’s Credit Terms can be found on our Credit Application Agreement form available upon request.
Invoice Terms/Late Payments
Any overdue invoice is subject to a monthly finance charge which will be calculated from the invoice due date. Any invoice more than 30 days overdue may cause the suspension of any or all Cadan services.
Our current monthly finance charge is 10%.
MSA Cancellation
Please note this will be received by Cadan as your intent to cancel. Please check your signed agreement for penalties and/or other fees that may apply. Your Cadan Sales Rep will contact you to complete this process and validate your cancellation date. Off boarding may take up to thirty business days.
Please take the time to review your agreement(s) before proceeding: