Contract Details

Cadan Contract Details

Hours of Operation

Monday: 8:00 a.m. – 5:00 p.m.
Tuesday: 8:00 a.m. – 5:00 p.m.
Wednesday: 8:00 a.m. – 5:00 p.m.
Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.

Help Desk Hours of Operation

Monday: 7:00 a.m. – 5:30 p.m.
Tuesday: 7:00 a.m. – 5:30 p.m.
Wednesday: 7:00 a.m. – 5:30 p.m.
Thursday: 7:00 a.m. – 5:30 p.m.
Friday: 7:00 a.m. – 5:30 p.m.

Holidays

Wednesday, January 1, 2024 – New Year’s Day
Monday, May 27, 2024 – Memorial Day
Thursday, July 4, 2024 – Independence Day
Friday, July 5, 2024 – Day after Independence Day
Monday, September 2, 2024 – Labor Day
Thursday, November 28, 2024 – Thanksgiving
Friday, November 29, 2024 – Day After Thanksgiving
Wednesday, December 24, 2024 – Christmas Eve
Thursday, December 25, 2024 – Christmas Day
Wednesday, January 1, 2025 – New Year’s Day


Managed Services Terms & Conditions

Service Rates

Tier 1 Associates: $115.00 per hour
PC | Accessories | Peripherals | Printers

Tier 2 Analyst: $150.00 per hour
Advanced PC | Accessories | Peripherals | Printers

Tier 3 Admin: $225.00 per hour
Network | Server | Storage | Consulting

Tier 4 Engineer: $275.00 per hour
Advanced Network | Server | Storage | Consulting

Special Projects | Architect Planning: $325.00 per hour

Tier 1 Web Developer & Design: $85.00 per hour
Tier 2 Web Developer & Design: $135.00 per hour

On-Call Support Rate: $275.00 per hour

Trip Charges May Apply

Service Rates vary depending on the expertise of the associate.
Billing increments depend on the amount of time a service takes to complete.

Billing Increments

Service Minimum Times

  • Remote: 1/4 Hour Minimum
  • Off-Site: 1 Hour Minimum
  • Depot: 1 Hour Minimum

Evening/Weekend/Overnight/Holiday Service Rate Minimums

  • Evening (2 Hr. Remote/3 Hr. Off-Site) – Evenings work takes place after 5:30 p.m. CST
  • Weekend (2 Hr. Remote/4 Hr. Off-Site) – Weekend work takes place between 7 a.m. Saturday & 10 p.m. Sunday
  • Overnight (3 Hr. Remote/4 Hr. Off-Site) – Overnight works takes place after 10 p.m. CST and ends at 7 a.m. CST
  • Holiday (8 Hr. Remote/8 Hr. Off-Site)
  • Trip Charges May Apply

Surcharges/On-Call Support Fees

Surcharges only apply when Services are conducted outside the scope of an Agreement. On-Call Support Fees are charged only when work must be done to support a Client outside of Cadan’s normal hours of operation as published above. All Surcharges will be summarized for the Client prior to the work being completed. For On-Call Support Fees and Rates an estimate will be supplied to the Client prior to work being scheduled or completed. In either case, confirmation to proceed by an authorized representative of the Client Company will be required before Cadan will proceed with work of this nature.

Surcharges and On-Call Support Fees only apply when Services are conducted outside the scope of an Agreement.
All managed clients must either be approved by Cadan and granted Credit Terms

MSA Credit Terms

All managed clients must either be approved by Cadan and granted Credit Terms, or agree to put a credit card on file which has been pre-authorized for payment of our scheduled MSA billing. Information and details on Cadan’s Credit Terms can be found on our Credit Application Agreement form available upon request.

Invoice Terms/Late Payments

Any overdue invoice is subject to a monthly finance charge which will be calculated from the invoice due date. Any invoice more than 30 days overdue may cause the suspension of any or all Cadan services.
Our current monthly finance charge is 10%.

Invoice Terms and Late Payments are subject to a monthly finance charge
MSA Cancellation may take up to thirty business days.

MSA Cancellation

Please note this will be received by Cadan as your intent to cancel. Please check your signed agreement for penalties and/or other fees that may apply. Your Cadan Sales Rep will contact you to complete this process and validate your cancellation date. Off boarding may take up to thirty business days.

Please take the time to review your agreement(s) before proceeding:

Cancel Services Form

Cadan Technologies' green, transparent logo

While not all managed service agreements are the same, Cadan Technologies is committed to educate you on the CHOICES available to make the best decision for your company.

We are ready to help streamline
your business. Let’s talk!

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