Caution on the Customer Experience Battlefield

>>Caution on the Customer Experience Battlefield

Caution on the Customer Experience Battlefield

My colleague Jake Sorofman recently shared some results from a Gartner survey on the high level of priority marketing groups have given to customer experience (CX) in their 2015 plans, calling it “the new battlefield.” I could not agree more, but want to express …read more

2017-03-27T15:47:59+00:00December 30th, 2014|