Hours of Operation

Monday: 8:00 a.m. – 5:00 p.m.
Tuesday: 8:00 a.m. – 5:00 p.m.
Wednesday: 8:00 a.m. – 5:00 p.m.
Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.

Help Desk Hours of Operation

Monday: 7:00 a.m. – 5:30 p.m.
Tuesday: 7:00 a.m. – 5:30 p.m.
Wednesday: 7:00 a.m. – 5:30 p.m.
Thursday: 7:00 a.m. – 5:30 p.m.
Friday: 7:00 a.m. – 5:30 p.m.

Service Rates

Tier 1 Associates: $115.00 per hour
PC | Accessories | Peripherals | Printers

Tier 2 Analyst: $150.00 per hour
Advanced PC | Accessories | Peripherals | Printers

Tier 3 Admin: $225.00 per hour
Network | Server | Storage | Consulting

Tier 4 Engineer: $275.00 per hour
Advanced Network | Server | Storage | Consulting

Special Projects | Architect Planning: $325.00 per hour

Tier 1 Web Developer & Design: $85.00 per hour
Tier 2 Web Developer & Design: $135.00 per hour

On-Call Support Rate: $275.00 per hour

Depot Support Rates: $150.00 per hour

Trip Charges Apply

Billing Increments

Service Minimum Times

  • Remote: 1/4 Hour Minimum
  • Off-Site: 1 Hour Minimum
  • Depot: 1 Hour Minimum

Evening/Weekend/Overnight/Holiday Service Rate Minimums

  • Evening (2 Hr. Remote/3 Hr. Off-Site) – Evenings work takes place after 5:30 p.m. CST
  • Weekend (2 Hr. Remote/4 Hr. Off-Site) – Weekend work takes place between 7 a.m. Saturday & 10 p.m. Sunday
  • Overnight (3 Hr. Remote/4 Hr. Off-Site) – Overnight works takes place after 10 p.m. CST and ends at 7 a.m. CST
  • Holiday (8 Hr. Remote/8 Hr. Off-Site)
  • Trip Charges Apply

Holidays

  • Tuesday, January 1st 2019 – New Year’s Day
  • Monday, May 27th 2019 – Memorial Day
  • Thursday, July 4th 2019 – Independence Day
  • Friday, July 5th 2019
  • Monday, September 2nd 2019 – Labor Day
  • Thursday, November 28th 2019 – Thanksgiving
  • Friday, November 29th 2019 – Day After Thanksgiving
  • Wednesday, December 25th 2019 – Christmas Day
  • Wednesday, January 1st 2020 – New Year’s Day

Managed Services Terms & Conditions

Surcharges/On-Call Support Fees

Surcharges only apply when Services are conducted outside the scope of an Agreement. On-Call Support Fees are charged only when work must be done to support a Client outside of Cadan’s normal hours of operation as published above. All Surcharges will be summarized for the Client prior to the work being completed. For On-Call Support Fees and Rates an estimate will be supplied to the Client prior to work being scheduled or completed. In either case, confirmation to proceed by an authorized representative of the Client Company will be required before Cadan will proceed with work of this nature.

MSA Credit Terms

All managed Clients must either be approved by Cadan and granted Credit Terms, or agree to put a credit card on file which has been pre-authorized for payment of our scheduled MSA billing. Information and details on Cadan’s Credit Terms can be found on our Credit Application Agreement form available upon request.

Invoice Terms/Late Payments

Any overdue invoice is subject to a monthly finance charge which will be calculated from the invoice due date. Any overdue invoice may cause the suspension of any or all Cadan services.

Our current monthly finance charge is 10%.

MSA Cancellation

Please note this will be received by Cadan as your intent to cancel. Please check your signed agreement for penalties and/or other fees that may apply.  Your Cadan Sales Rep will contact you to complete this process and validate your cancellation date. Off boarding may take up to thirty business days.

Please take the time to review your Agreement(s) before proceeding: