What are Managed Services
A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
As organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs, it becomes much more cost effective to gain access to best in class tool sets, hardware, software and even niche technology experts by only paying for what they use by using managed service providers. Many studies have shown a reduction in IT hardware and software expenses using MSPs (Wikipedia®)
“Rick did a great job installing my new computer, and was very supportive in resolving the small routing issue occurring with one of the programs on my computer. He even went the extra step to contact a third party on my behalf leading to a happy resolution to the problem. Thanks!”
Adam resolved my issue immediately and explained how to open the blocked application in the future.
Peter was very helpful in assisting me in getting this up and running!