• All Returns Subject to a 25 % restocking Fee

  • Obtain RMA

  • RMA form required for every return

  • No RMA number will be issued 15 days from invoice

Before returning an item for exchange or credit, complete this form to obtain RMA number.
Please note: you will not be able to return any merchandise until you receive an RMA number.
Within 48 hours, excluding weekend and holidays, you will receive a response.

If shipping to vendor: customer or vendor needs to send RMA form to Cadan with carrier and shipping confirmation.
If returned to Cadan: RMA form is required.

Customer will not receive credit from Cadan without RMA form and/or shipping confirmation.

No returns after 15 days. Credit is subject to Manufacturer’s approval, packaging condition and if was a special buy terms.

RMA Process:

     1.  You will need to fill out our RMA form and email it to RMA@cadan.com.

RMA Form
  1.  RMA team received the Doc and applies for a Vendor RMA
  2.  Once approved by Vendor, Cadan approves customer RMA (with digital signature) and gives customer instructions on where to return (Vendor or Cadan within 48 hours)

If shipping to vendor:customer or vendor needs to send RMA form to Cadan with carrier and shipping confirmation.
If returned to Cadan: RMA form is required for return.

Customer will not receive credit from Cadan without RMA form and/or shipping confirmation .

No returns after 15 days. Credit is subject to Manufacturer’s approval, packaging condition and if was a special buy terms.